Hi Stéphane,
Stephane Martin wrote:
I have another small question regarding the customer view. Using version
1.3.2 we would like to integrate the customer layout in existing
intranet pages. To customize the frontend we have used the following
assignment of the agent backend queues:
# CustomerPanelOwnSelection
# (If this is in use, "just this selection is valid" for the
CustomMessage.)
$Self->{CustomerPanelOwnSelection} = {
# Queue => display name for customer view
'queue1' => 'description of queue1',
'queue2' => 'description of queue2',
# QueueID => Frontend-Name (or optional with QueueID)
# '1' => 'First Queue!',
# '2' => 'Second Queue!',
};
In the agent frontend we have defined the following queue structure with
one group per queue (queue 1 is attributed to group1).
queue 1
subqueue1
queue 2
subqueue2
[...]
How do we display subqueues in customer view?
If you use CustomerPanelOwnSelection you have to define any queue you
use in the customer panel. Also subqueus.
Stéphane Martin
-Martin
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