Hi David, On Mi, Sep 21, 2005 at 06:15:34 -0700, David Podolsky wrote: >Hello, new to the list and just thought I would post some info about >getting OTRS (1.3) up and running with Fedora Core 4. > >Here is my version: >PRODUCT = OTRS >VERSION = 1.3.2 >BUILDDATE = Mon Oct 18 12:06:50 CEST 2004 > >These instructions might carry over to the new otrs 2.0 build but I >can't be sure as I have not installed that version. > >-- > >I recently moved servers from an FC2 install to an FC4 install and >copied over my OTRS install only find it didn't work with FC4. >After some Google searching I found the post below and had ran into the >same problems but did not see a response. >So I managed to get it up and working with FC4 and thought I would share >my experience: >First change file: /etc/httpd/conf.d/otrs.conf. Everywhere it says >Apache:: Change to say Apache2:: > >Then go into your base OTRS installation directory (/opt/otrs) and >navigate to folder Kernel/cpan-lib/. >Then in this folder move CGI.pm to backup.CGI.pm and move the CGI folder >to backup.CGI. >Renaming these files ensures that your OTRS code will use a compatible >mod_perl2 version of CGI which comes preinstalled on >FC4 (located in /usr/lib/perl5/5.8.6/CGI.pm), not the incompatible >version that comes preinstalled with OTRS and is higher up in your @INC >array. > >This fixed all my issues and it works great with FC4 after those >changes. Maybe the OTRS developers should consider removing the CGI >from the cpan-lib directory and rather make the perl-CGI RPM a >dependency of the otrs RPM. Just a thought. Or maybe this is done in 2.0?
Thanks for sharing your experiences with OTRS on FC4 with us. For 2.0 we
already removed the CGI.pm from cpan-lib to get rid of the problems with
the diferent mod_perl2 versions on the distros.
Best regards,
Christian
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