Hi !!!
I successfully install otrs 2.0.2 version...
I try to create my own ticket with this format :
<TicketFreeTextField2>-<DDMMYY>-<AutoIncrementNumber>
ie WEB-290905-003
I create a new module called Df.pm in
/app/otrs/Kernel/System/Ticket/Number/Df.pm
and modify the Kernel/Config.pm file :
$self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::Df';
How can I get the value of "TicketFreeTextField2" in the module Df.pm ?
Thanks in advance.
Regards,
Ravi APPANAH
--
Ravi APPANAH
Chef de Service Exploitation - Ingénieur Sécurité
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