Hi
If you open a new ticket, an email is sent with subjet "Re: xxxx".
the ':' isn't a variable. you must change followings files (OTRS 2.0.3):
./Kernel/cpan-lib/Mail/Internet.pm
Change $subject = "Re: " . $subject if($subject =~ /\S+/ && $subject
!~ /Re:/i);
By $subject = "Re " . $subject if($subject =~ /\S+/ &&
$subject !~ /^Re/i);
./Kernel/cpan-lib/MIME/Head.pm
Change $is_reply = 1 if ($head->get('Subject') =~ /^Re: /);
By $is_reply = 1 if ($head->get('Subject') =~ /^Re /);
./Kernel/System/Ticket.pm
Change $Subject = "$TicketSubjectRe:
[$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject;
By $Subject = "$TicketSubjectRe
[$TicketHook$TicketHookDivider$Param{TicketNumber}] " . $Subject;
Cordialement / Regards
Alexandre FOUREY
Consultant informatique
[EMAIL PROTECTED]
Cell Phone 33 (0)6 67 67 50 12
APPANAH Ravi wrote:
Hi !!!
I was confident and happy to use OTRS for our support.
But I need some customization...
I posted several messages on dev and user lists without any
responses...
So, I am very disappointed to look for an another tool.
Regards,
Ravi APPANAH
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n:Fourey;Alexandre
email;internet:[EMAIL PROTECTED]
title:Conseil en informatique
tel;cell:+33(0)667675012
note:www.fourey.fr
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