Hi Simon,
Simon A. F. Lund schrieb:
Without knowing all that much, i think i wan't to write a new function
let's call it "GetSubscribedUserIDsByCustomerId" replacing
GetSubscribedUserIDsByQueueID.
This function should lookup agent <-> customer relation that i have
stored in an additional table, what is required is that i pass
sufficient information from within ArticleCreate (namely the customer
id and get all agents with relation to this customer).
Is the customer name available in ArticleCreate?
I Found it, CustomerUserID can be retrieved from $Ticket{CustomerUserID}.
Fine!
PS: There is also a API documentation online where you can find much
more informations about params: http://dev.otrs.org/
And also a upcoming developer manual: http://otrs.de/~me/doc-developer/en/
Martin
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