The "Spell Check" link on the email and phone ticket pages is not running any spellcheck code and simply links to the root of the website. There is no error message because no code is being executed. (This is the same for the "Address Book", "Attachments", "FAQ", and "Customer" links on the same pages.) I looked into the Javascript on the page and determined that the Spell Check Javascript code is not getting called. Did I not install a Module properly? I am using otrs 2.x
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Saturday, December 03, 2005 3:00 AM To: [email protected] Subject: dev Digest, Vol 29, Issue 2 Send dev mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/dev or, via email, send a message with subject or body 'help' to [EMAIL PROTECTED] You can reach the person managing the list at [EMAIL PROTECTED] When replying, please edit your Subject line so it is more specific than "Re: Contents of dev digest..." Today's Topics: 1. Re: New ticket notification for Agents (Simon A. F. Lund) 2. Spell Check (Stephanie Rotter) 3. Re: Spell Check (Martin Edenhofer) ---------------------------------------------------------------------- Message: 1 Date: Fri, 02 Dec 2005 12:57:34 +0100 From: "Simon A. F. Lund" <[EMAIL PROTECTED]> Subject: Re: [dev] New ticket notification for Agents To: "Development community of OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Simon A. F. Lund wrote: > Martin Edenhofer wrote: > >> Hi Simon, >> >> Simon A. F. Lund wrote: >> >>> I would like to modify the way "New Ticket notification" for agents >>> work. >>> Adding some additional conditions as to whom the notification is >>> send, by doing some additional mysql queries. >>> I can't seem to find any documention on how this works. >>> >>> Can you please point me in the right direction as to how >>> notification is implemented? Which modules etc. etc. >> >> >> >> This is done in Kernel/System/Ticket/Article.pm -> >> SendAgentNotification() >> >> :-) > > > Without knowing all that much, i think i wan't to write a new function > let's call it "GetSubscribedUserIDsByCustomerId" replacing > GetSubscribedUserIDsByQueueID. > This function should lookup agent <-> customer relation that i have > stored in an additional table, what is required is that i pass > sufficient information from within ArticleCreate (namely the customer > id and get all agents with relation to this customer). > > Is the customer name available in ArticleCreate? > I Found it, CustomerUserID can be retrieved from $Ticket{CustomerUserID}. >>> Regards, >>> Simon >> >> >> >> Martin >> >> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing >> Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 >> http://www.otrs.com/ :: Communication with success! >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev ------------------------------ Message: 2 Date: Fri, 2 Dec 2005 14:34:01 -0800 From: "Stephanie Rotter" <[EMAIL PROTECTED]> Subject: [dev] Spell Check To: <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset="us-ascii" Has anyone gotten the "Spell Check" link on the AgentTicketEmail page to work? I've tried installing aspell (I would love hints on how to successfully do this as well), but the AgentTicketEmail page still isn't hooking into it. I've also noticed that the "Address Book", "Attachments", "Customer Link", and "FAQ Link" links on this same page are also non-functioning. None of them work on the otrs demo either, so I can't see how they should behave. Thanks for your help. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.otrs.org/pipermail/dev/attachments/20051202/591e736d/attachment -0001.html ------------------------------ Message: 3 Date: Sat, 03 Dec 2005 07:14:11 +0100 From: Martin Edenhofer <[EMAIL PROTECTED]> Subject: Re: [dev] Spell Check To: "Development community of OTRS.org" <[email protected]> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=windows-1252; format=flowed Hi Stephanie, Stephanie Rotter schrieb: > Has anyone gotten the Spell Check link on the AgentTicketEmail page to > work? Ive tried installing aspell (I would love hints on how to > successfully do this as well), but the AgentTicketEmail page still isnt > hooking into it. > > > > Ive also noticed that the Address Book, Attachments, Customer > Link, and FAQ Link links on this same page are also non-functioning. > None of them work on the otrs demo either, so I cant see how they > should behave. It should work link in the phone-ticket. Is there an error message? PS: It's working for me on OTRS 1.x and 2.x. Martin Edenhofer ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ------------------------------ _______________________________________________ dev mailing list [email protected] http://lists.otrs.org/cgi-bin/listinfo/dev End of dev Digest, Vol 29, Issue 2 ********************************** _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
