Hi all,
If you configure an external backend strangely OTRS 2.0.4 will make
request on other tables
than the only customer one.
I've got a PostgresSQL database where OTRS is installed.
My Customers are in an Oracle database so I've changed
$Self->{CustomerUser} in Config.pm
to override the internal default one.
While searching and displaying current customers is OK, creating failed
with:
Software error:
Can't call method "fetchrow_array" on an undefined value at
/home/otrs//Kernel/System/DB.pm line 477.
In fact OTRS try to select valid table in Oracle not in PostgresQL where the
table is located.
Where is the catch ?
Here the apache logs:
And in the apache logs:
[Wed Jan 4 15:40:47 2006] -e: DBD::Oracle::db prepare failed:
ORA-00942: table or view does not exist (DBD ERROR: error possibly near
<*> indicator at char 15 in 'SELECT id FROM <*>valid WHERE name =
'valid'') [for Statement "SELECT id FROM valid WHERE name = 'valid'"] at
/home/otrs//Kernel/System/DB.pm line 432.
ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed Jan 4 15:40:47 2006
Message: ORA-00942: table or view does not exist (DBD ERROR: error
possibly near <*> indicator at char 15 in 'SELECT id FROM <*>valid WHERE
name = 'valid''), SQL: 'SELECT id FROM valid WHERE name = 'valid''
Traceback (27021):
Module: Kernel::System::DB::GetValidIDs (v1.47) Line: 680
Module: Kernel::System::CustomerUser::DB::CustomerSearch (v1.36)
Line: 178
Module: Kernel::System::CustomerUser::DB::CustomerUserAdd (v1.36)
Line: 340
Module: Kernel::System::CustomerUser::CustomerUserAdd (v1.22) Line: 293
Module: Kernel::Modules::AdminCustomerUser::Run (v1.37 ) Line: 260
Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
Module:
ModPerl::ROOT::ModPerl::Registry::home_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 48
Module: (eval) (v1.80) Line: 187
Module: ModPerl::RegistryCooker::run (v1.80) Line: 187
Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 159
Module: ModPerl::Registry::handler (v1.99) Line: 16
[Wed Jan 04 15:40:47 2006] [error] 27021: ModPerl::Registry: [Wed Jan 4
15:40:47 2006] -e: Can't call method "fetchrow_array" on an undefined
value at /home/otrs//Kernel/System/DB.pm line 477.!
Here my Config.pm:
package Kernel::Config;
sub Load {
my $Self = shift;
$Self->{DatabaseHost} = 'localhost';
$Self->{Database} = 'otrs';
$Self->{DatabaseUser} = '*********';
$Self->{DatabasePw} = '********';
$Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
$Self->{Home} = '/home/otrs';
$Self->{SecureMode} = 1;
$Self->{'Ticket::Frontend::CustomerInfoCompose'} = 1;
$Self->{'Ticket::Frontend::CustomerInfoZoom'} = 1;
$Self->{'Ticket::Frontend::CustomerInfoQueue'} = 0;
$Self->{FQDN} = 'support.perinfo.biz';
$Self->{AdminEmail} = '[EMAIL PROTECTED]';
$Self->{Organization} = 'Perinfo';
$Self->{DefaultLanguage} = 'fr';
$Self->{DefaultCharset} = 'iso-8859-15';
$Self->{CheckEmailAddresses} = 0;
$Self->{SessionMaxTime} = 30*24*60*60;
$Self->{SessionMaxIdleTime} = 3*24*60*60;
$Self->{'TimeWorkingHours'} = {
Mon => [ 9,10,11,12,13,14,15,16,17,18 ],
Tue => [ 9,10,11,12,13,14,15,16,17,18 ],
Wed => [ 9,10,11,12,13,14,15,16,17,18 ],
Thu => [ 9,10,11,12,13,14,15,16,17,18 ],
Fri => [ 9,10,11,12,13,14,15,16,17,18 ],
Sat => [ ],
Sun => [ ],
};
$Self->{'TimeVacationDays'} = {
1 => {
1 => 'Nouvel an',
},
5 => {
1 => '1er mai',
},
7 => {
14 => '14 juillet',
},
11 => {
11 => '11 novembre',
},
12 => {
25 => 'Noël',
26 => 'Saint Etienne',
},
};
$Self->{SwitchToUser} = 1;
$Self->{SpellCheckerDictDefault} = 'francais';
$Self->{PreferencesGroups}->{SpellDict}->{Data} = {
'francais'=> 'Francais',
'english' => 'English',
'deutsch' => 'Deutsch',
};
$Self->{CustomerGroupSupport} = 1;
$Self->{CustomerPanelLogoutURL} = 'http://www.perinfo.com';
$ENV{ORACLE_HOME} = '/oracle/8.1.7';
$ENV{NLS_LANG} = "french_france.we8iso8859p1";
$ENV{LD_LIBRARY_PATH} = "/oracle/8.1.7/lib";
$Self->{CustomerUser} = {
Name => 'BDD_GESCAR',
Module => 'Kernel::System::CustomerUser::DB',
Params => {
DSN => 'DBI:Oracle:sid=perorcl;host=192.100.0.11;port=1521;',
User => '********',
Password => '**********',
Table => 'otrs_customer',
},
CustomerKey => 'login',
CustomerID => 'customer_id',
CustomerValid => 'valid_id',
CustomerUserListFields => ['first_name', 'last_name', 'email'],
CustomerUserSearchFields => ['login', 'last_name', 'customer_id'],
CustomerUserSearchPrefix => '',
CustomerUserSearchSuffix => '*',
CustomerUserSearchListLimit => 250,
CustomerUserPostMasterSearchFields => ['email'],
CustomerUserNameFields => ['salutation', 'first_name', 'last_name'],
CustomerUserEmailUniqCheck => 1,
Map => [
[ 'UserSalutation', 'Salutation', 'salutation', 1, 0,
'var', '', 0 ],
[ 'UserFirstname', 'Firstname', 'first_name', 1, 1,
'var', '', 0 ],
[ 'UserLastname', 'Lastname', 'last_name', 1, 1,
'var', '', 0 ],
[ 'UserLogin', 'Username', 'login', 1, 1,
'var', '', 0 ],
[ 'UserPassword', 'Password', 'pw', 0, 1,
'var', '', 0 ],
[ 'UserEmail', 'Email', 'email', 0, 1,
'var', '', 0 ],
[ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1,
'var', '', 0 ],
[ 'UserComment', 'Comment', 'comments', 1, 0,
'var', '', 0 ],
[ 'UserPhone', 'Telephone', 'phone', 1, 0, 'var',
'', 0 ],
[ 'UserFax', 'Fax', 'fax', 1, 0, 'var', '', 0 ],
[ 'ValidID', 'Validité', 'valid_id', 0, 1,
'int', '', 0 ],
],
Selections => {
UserSalutation => {
'M.' => 'M.',
'Mme.' => 'Mme.',
'Mlle.' => 'Mlle.',
},
},
};
}
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.16 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
1;
Florent,
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