Hi Martin, thanks a lot for your quick reply. :-)
Best regards Stéphane Martin > -----Ursprüngliche Nachricht----- > Von: Martin Edenhofer [mailto:[EMAIL PROTECTED] > Gesendet: Freitag, 10. Februar 2006 01:32 > An: Development community of OTRS.org > Betreff: Re: [dev] available ticket states for forward actions > > Hi Stéphane, > > Stéphane Martin schrieb: > > when selecting the contents of an existing ticket I have > three options > > for the topic. Forward, Bounce and divide. I would like to set the > > default state for forward actions to open. Unfortunately I > cannot set > > the default state via Sysconfig in Ticket -> > > Frontend::Agent::Ticket::ViewForward. In Ticket > > -> Frontend::Agent::Ticket::ViewBounce it is possible to set the > > -> default > > state. Is that a bug or a feature? :-) > > It's a missing feature in OTRS 2.0. > > It's now in CVS head and is coming in OTRS 2.1. > > > Stéphane Martin > > Martin Edenhofer > > ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing > Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 > http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
