Hi Jennifer,
Jennifer Valdez schrieb:
> This problem has become somewhat urgent.
> When the system sends an email to the customer, the sender and reply-to
> address is the queue and queue email address respectively. However, when
> a notification is sent to an agent, the sender and the reply-to is set in
> Config Options: Framework -> Core NotificationSenderName and
> NotificationSenderEmail.
> I have tried setting this to the variable <OTRS_TICKET_Queue> with no luck.
> I would like to have notifications sent from the appropriate queue
> instead of from one single address. Is this possible?
> To illustrate: I have a queue called "SysAdmin" with an email of
> "[EMAIL PROTECTED]".
> Can the notifications be from "SysAdmin <[EMAIL PROTECTED]>"
> instead of "OTRS Notification Master <[EMAIL PROTECTED]>" ???
No, it's not possible without to patch the source code.
Kernel/System/Ticket/Article.pm I think...
> Jennifer Valdez
Martin
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