Hi Luca, Luca Borsari schrieb:
> I need to extract some stat info (ex: Agent avg. ticket lead time, etc) > from our otrs server, to monitor/improve our support service. > Reading old posts to ADMIN/DEV lists, and lloking at the docs, > i've found the DB tables storing the info i need. > > I could make a perl scipt to extract data and produce the > stat i need, but i would rather prefer to implement it > directly in OTRS, as a custom module (OTRS web application framework) > > Looking at the online Developer Manual, it seems to me that the > process to do that will be something like: > *) Create a custom frontend module (in Kernel/Modules/) > *) Create the HTML (dtl) to manage input parametrs > *) Create the HTML (dtl) to generate output > *) Modify Agent menu to include the new link (button) > > being new to otrs hacking, my first question is...am i doing something > completely wrong...? No. You are on the right way. :) > What it would be great for me to have at this stage, is a sort of > "beginners otrs dev guide", implementing an hello word like feature using > the OTRS web devlopment framework. Sould be there: http://doc.otrs.org/developer/2.0/en/html/ :-) You also can download some already existing modules like the calendar to review how it works. Greetings, Martin ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
