Hi Eric,
Eric Boudrand schrieb:
Hello,
I am trying to find all open tickets available in a specific queue with :
my @TicketIDs = $TicketObject->TicketSearch(
Result => 'ARRAY',
States => 'open',
QueueIDs => 15,
);
This call outputs an empty array. In Ticket.pm, the function exits in line
2355. I think the problem come from the fact that there is no UserID defined
from this search. If I add an UserID, the search look in all the queues. How
can I restrict to this specific queue ?
Sounds like you didn't regard the API-documentation
http://dev.otrs.org/2.0/Kernel/System/Ticket.html#item_ticketsearch
There is really no definite explanation there how to use the function,
but I think it will help you.
Regards.
Eric Boudrand
Bye, Alex
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
