Hello all,
I have a question about ITSM. I am not sure, and have found no
documentation, about how to define the configuration options. I have
installed the software properly.
Platform
openSuSE 10.2
OTRS 2.2.0 beta2
OTRS::ITSM 1.0 beta2
I receive the following message when trying to add a new config item
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Apr 24 08:27:33 2007
Message: No Definition was definied for class Hardware!
Traceback (27518):
Module: Kernel::Output::HTML::Layout::Error (v1.45) Line: 1132
Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.45) Line: 1112
Module: Kernel::Modules::AgentITSMConfigItemEdit::Run (v1.27) Line: 94
Module: Kernel::System::Web::InterfaceAgent::Run (v1.22) Line: 670
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.81) Line: 203
Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
On hand the error message, I went to the admin panel and tried to add a
description - This description is obviously not a plain text description
as I was informed that the description was incorrect. I looked in the
admin log to see what went wrong and found:
Invalid Definition! You have an syntax error in the definition.
Can you help me to realize what I did not R in TFM?
Thanks,
Shawn
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