[dev] Agent name in From field

[Simon Boulet]

Hi,








Name: [EMAIL PROTECTED]
Realname: Tech Support



Tech Support <[EMAIL PROTECTED]>




John Doe <[EMAIL PROTECTED]>

Where John Doe is the name of the agent who answered the ticket.


Hopefully this will be useful to other peoples as well

Regards,

Simon

Attached is a patch against OTRS 2.2 BETA 2 (latest from CVS) that adds a new option. ComposeFromAgentName (Ticket::Frontend::ComposeFromAgentName) allows replacing the address "realname", specified under "Email Addresses" in the Admin interface, by then Agent name in the "From" field when answering tickets. Basically, if you have an address configured like this in OTRS, and assigned to some queue: Usually when your agents answer some ticket the "From" field in the email message will look like: With this patch, when ComposeFromAgentName is set, the above is changed to:

otrs-2.2b2-composefromagentname.patch
Description: Binary data

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