Pako, I believe one reason no one has been able to give you help on this, is that you have not told us the limitations that you have. ISPs generally do not limit configuration on software so, I think your ISP is also hosting a server for you. Is this correct? If so, what your allowed to do and what your not allowed to do is very important on installing/configuring any software.
Also tell us about your operating system (OS). is it Linux or Windows? What type of installation did you do? Source or RPM? Any error messages during install? Maybe with a little more info, we can help. Have fun Greg Horne geh gehorne -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Pako Ikgopoleng Sent: Thursday, June 21, 2007 2:55 AM To: [email protected] Subject: [dev] [Fwd: Help with installation workaround - URGENT] Hi again gents; what do I need to look at in order to adopt otrs to the below directory setting. I've been going through the Config.pm & Defaults.pm but am a bit lost ; usually thats where I'd start if I want to change something. See email below. Thanks again. -------- Original Message -------- Subject: Help with installation workaround - URGENT Date: Wed, 20 Jun 2007 18:54:12 +0200 From: Pako Ikgopoleng <[EMAIL PROTECTED]> To: [email protected] Hi everyone; am really STUCK. My ISPs policy does not allow the type of apache configuration in the installation guide; I've tried a few stuff but came up with nothing. somehow I have to fit the otrs installation settings into the following which is the default server conf. Where there is otrs-2.x.x is my doing. I suspect this might require me to go into the code or the Config.pm and Defaults.pm and possibly more. If there is anybody out there who can assist please do. The cronjobs and database have been successfully setup though and am receiving the emails sent by cron. <VirtualHost 10.x.x.x:80> ServerAdmin [EMAIL PROTECTED] DocumentRoot /home/mysite.org ServerName mysite.org ServerAlias www.mysite.org <IfModule mod_php4.c> AddType application/x-httpd-php .php3 AddType application/x-httpd-php .php AddType application/x-httpd-php-source .phps </IfModule> AddHandler cgi-script .cgi AddHandler cgi-script .pl ScriptAlias /cgi-bin "/home/mysite.org/cgi-bin" # TransferLog enabled RLimitCPU 10 20 RLimitMEM 6291456 6291456 RLimitNPROC 3 5 # This fails too. I suspect the Alias /otrs-web/ coz they dont allow such # directory mapping. ScriptAlias /otrs-2.1.7/bin/cgi-bin "/home/mysite.org/otrs-2.1.7/bin/cgi-bin" <DIRECTORY /home/mysite.org> OPTIONS Indexes ExecCGI FollowSymLinks AllowOverride All </DIRECTORY> IndexOptions FancyIndexing </VirtualHost> Regards Pako _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
