Hi list,
I have a question that I hope I can have some recommendations for. I have recently implemented OTRS where I am working and have found it to be a great package for dealing with clients. My boss wants some modifications to the software to suit their business needs. Most of these modifications I have the ability to make in sysconfig but some I do have to modify the source code. I could potentially commit these to the repository but I am sure almost all of them would not be used and just change the layout of tickets and such and I don't know the system or perl quite well enough to make them adaptable in sysconfig, atleast yet but hopefully in the future I will be able to change this. My problem is that to take advantage of the updates released by OTRS requires rewriting the code everytime I overwrite the older files with newly released files. I was curious if anyone has any suggestions in logging the files I have changed and such so I can easily alter the newly released files to the customizations my boss wants. Thanks for the suggestions I really appreciates it. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CAN K2P 0B4 www.carms.ca <http://www.carms.ca> ------------------------------------------------------------------------------------ This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci.
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