Appologies for the resend. Looks like my HTML content was scrubbed. Hi,
My company has been an avid user of OTRS for the past couple of years. With each new release we have added a quick mod to allow us to report on teams. This mod allows us to see reports filtered down to team stats. It is a simple mod to add a report group field to the system_user table, keyed to the existing groups table. Modifying the User.pm, AdminUser.pm, AdminUserForm.dtl to set a reporting group against each user. Excuse the rough coding and please let me know if this functionality already exists in OTRS. Kind regards, Nigel Clarke
System_User.diff
Description: System_User.diff
AdminUserForm_dtl.diff
Description: AdminUserForm_dtl.diff
Modules_AdminUser.diff
Description: Modules_AdminUser.diff
DBUpdate-mysql.sql
Description: DBUpdate-mysql.sql
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