Hi Keith,
Looking at the code after seeing your question and it seems there is
something wrong with Default State :
- From CustomerTicketZoom.pm, we can see that it refers to a Config
parameter to choose which state will be defaultly selected :
$StateSelected{Selected} = $Self->{Config}->{StateDefault},
So I search through SysConfig and found :
Ticket::Frontend::CustomerTicketZoom###StateDefault:
Next state for ticket after customer followup.
I have it already set to open but when I go to Customer Frontend on
CustomerTicketZoom : the default selected state is 'closed successful'.
Maybe a bug there ? Can anyone also confirm this behaviour please ?
Thanks. Best regards.
Laurent Minost
Le mercredi 29 août 2007 à 13:30 -0600, Keith G Holub a écrit :
> hello,
>
> does anyone know how to chan ge the default Next State ing the customer
> interface from "closed Successful" to 'open"
>
> thanks,
> Keith
>
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