> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Marius Flage > Sent: Thursday, October 11, 2007 11:43 AM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] OTRS Webmail client non-functional. REPOST > > Mark Nernberg wrote: > > > This is a repost, as there has been no positive response. This is > now > > the FOURTH TIME I am posting! Getting some reasonable answer would > be nice. > > And I didn't mind the second and third time you posted this, but > enough's enough. You're not paying for any kind of support for this > software, so I don't see how you can expect to get an answer to all > your > questions immediately. If you follow the thread of discussion in here, > you'll see that all questions that people actually know the answer to, > get responses. >
I've noticed that is not always the case. I don't expect or demand anwers, but even a clue would be nice. I also don't expect the answer "immediately". I've waited a more-than-respectable amount of time before reposting. An acknowlegement that there's a problem of some sort in the source would also be nice. I've also noticed that at some point at least 2 other people have posted similar posts at some point -- still with no answers. Simply saying that "The developers are aware that the webmail client is BROKEN." would be sufficient. Ignorance and publicly flaming isn't going to cut it, though. > If you're new to the whole GPL idea, I suggest you do some reading. And > please stop wasting our collective bandwidth with your ongoing - > demands- > for support. The kind of support you're asking for usually comes with a > price [1]. Actually, I'm far from new to the GPL idea. I've done plenty of reading. I've checked through the source code and the various mailing list archives. I've thoroughly read the documentation. If I had any answers or clues, I'd follow them. If I though I had an inkling of where (specifically) the issue was, I'd be more detailed in my posts -- which might elicit a useful answer. But, before I pony up $ for paid support, I'd like at least some idea that I will get what I'm paying for. The most basic support plan is $1380/year for support -- which is steep -- especially when this is probably THE ONLY ISSUE I'M GOING TO HAVE WITH THE SOFTWARE! The $1380 includes only 5 service calls per year. That works out to $276.00/service call. And I don't understand what I'd get beyond the 5 support requests, so paying for 5 service requests and only getting 1 isn't worth it. Perhaps someone needs to revisit the pricing model? Or provide more information to demonstrate what I'd be getting for my $1380.00? Were it $100 for a single support call -- one-time-deal -- I'd consider paying it. I might even consider paying $276 for a one-time-call, as steep as that may be. Moreso, because there aren't any issues with my configuration -- I'm not stupid, and I'm a long-time OTRS user -- I call the problem: "the webmail client is broken and buggy." I don't pay for support to fix bugs in the software -- I'll pay for it to fix bugs in my implementation. It should also be noted that I've even built-from-scratch a second copy of OTRS on a different server just to verify that it's the software and not my mail server or anything. Its almost definitely a bug (IMHO). > > The only thing you're getting from this, if anything, are annoyed > fellow users of OTRS. > _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
