Hello Christian, Christian Schoepplein wrote: > Date: Tue, 13 Nov 2007 16:27:56 +0100 > From: Christian Schoepplein <[EMAIL PROTECTED]> > Hi Eduardo, > > On Di, Nov 13, 2007 at 10:18:48 -0500, Eduardo Raffoul wrote: > > I have been having some troubles with otrs, specificically after > logging > > in and when i go into the AdminSysConfig Module. The system crashes > and > > trhows this error: > > > > [Tue Nov 13 10:44:07 2007] -e: Attempt to free unreferenced scalar: SV > > 0xbcd788dc, Perl interpreter: 0xbc365e98 at > > /opt/otrs//Kernel/System/Config.pm line 13 > > 25. > > [...] > > [Tue Nov 13 10:44:07 2007] -e: Attempt to free unreferenced scalar: SV > > 0xbc94ffe8, Perl interpreter: 0xbc365e98 at > > /opt/otrs//Kernel/System/Config.pm line 13 > > 25. > > [Tue Nov 13 10:44:08 2007] [notice] child pid 4500 exit signal > > Segmentation fault (11) > > > > Sometimes the SegFault comes with several memory pointers errors. This > > happens with Perl 5.8.8-25 (at least) and newer versions. I already > > reported this as a bug but, but someone has seen this before and how > to > > fix it? > > Which OTRS version are you using and on what operating system is OTRS > running? See also > > http:(//faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=252 > > please, maybe that solves your problem. > > > Kind regards, > > Christian > > > -- > ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing > Fon: +49 (0) 9421 568180 :: Fax: +49 (0) 9421 56818 18 > http://www.otrs.com/ :: Communication with success!
This happened with OTRS 2.2.3 and 2.2.4, usign Fedora Core 7 and Core 8. The problem occurred after upgrading perl packages (as i said, this happens with perl 5.8.8-25 (at least)) with Fedora Core 7, then i upgraded to Fedora Core 8 (i was thinking that could be a problem related with the OS), but OTRS crashed with that OS too (Fedora 8, of course, has new perl packages by default). Then i changed to CentOS 5 (which uses older perl versions) and everything runned fine. After this, i made some tests in other machine with Fedora Core 7 with a fresh installation of OTRS::ITSM 1.0.4, and everything was fine until perl upgrade was made. Then i realized that the problem was related with the new perl package. Actually, searching over the internet, i found this https://bugzilla.altlinux.org/show_bug.cgi?id=13366 (it's greek, but you can see that it reports the same crash than me, less than a week ago, when the perl packages was released). I already reported this bug to the otrs bugzilla (right now otrs domain seems to be down, but i'll send you the bug id).
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