Thanks for the prompt response Martin,
I tried your suggestion and still have the same error that I did before. Any
more suggestions?
I also noticed that many of the modules are written with the $CommonObject{}
format as opposed to the $method format. Is something I should be looking into?
Eric
[EMAIL PROTECTED] bin]$ ./CreateTicket2-n.pl
Got no LogObject! at /opt/otrs/Kernel/System/Time.pm line 70, <PRODUCT> line 4.
The TimeObject needs also the LogObject as param like:
my $ConfigObject = Kernel::Config->new();
my $LogObject = Kernel::System::Log->new(
ConfigObject => $ConfigObject,
);
my $TimeObject = Kernel::System::Time->new(
LogObject => $LogObject,
ConfigObject => $ConfigObject,
);
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Martin Edenhofer
Sent: 2007, November, 23 5:07 AM
To: Development community of OTRS.org
Subject: Re: [dev] CreateTicket2-n.pl perl ticket interface OTRS 2.2.3
Hi Eric,
On Nov 23, 2007, at 4:47 AM, Partington, Eric wrote:
> Hello Dev's, I have been trawling the lists and google to find a
> solution to my problem but have been unable to find anything to get me
> further than I am.
>
> I found this script on the dev list from a while back and I have been
> trying to adapt it to work with OTRS 2.2.3 to create a ticket via
> perl. The script is exactly where I need to start to help integrate
> the OTRS system into our workflow here.
>
> The script is shown below but the error message when I run it from /
> opt/otrs/bin/CreateTickets2-n.pl is:
> [EMAIL PROTECTED] bin]$ pwd
> /opt/otrs/bin
> [EMAIL PROTECTED] bin]$ ./CreateTicket2-n.pl Got no LogObject! at
> /opt/otrs/Kernel/System/Time.pm line 70, <PRODUCT> line 4.
>
> -rwxrwxr-x 1 apache apache 2657 Nov 22 21:27 CreateTicket2-n.pl
>
> I am sure the thing I am missing is very simple but I am at a loss as
> to where to proceed. The CVS public API seems very straight forward
> but I cant get past the very basic point where I am. Any pointers as
> to how to create a basic ticket with article from Perl using the API
> would be very appreciated.
>
> Thanks for your help
>
> #!/usr/bin/perl -w
> # --
> # create ticket with an article
> # Copyright (C)
> # --
> # $Id: otrs.addUser,v 1.8 2003/03/06 22:11:59 martin Exp $ # -- # This
> software comes with ABSOLUTELY NO WARRANTY. For details, see # the
> enclosed file COPYING for license information (GPL). If you # did not
> receive this file, see http://www.gnu.org/licenses/gpl.txt.
> # --
>
> use File::Basename;
> use FindBin qw($RealBin);
> use lib dirname($RealBin);
> use lib dirname($RealBin)."/Kernel/cpan-lib";
>
> use Kernel::Config;
> use Kernel::System::Time;
> use Kernel::System::Log;
> use Kernel::System::DB;
> use Kernel::System::Ticket;
> my $ConfigObject = Kernel::Config->new();
> my $TimeObject = Kernel::System::Time->new(
> ConfigObject => $ConfigObject,
> );
> my $LogObject = Kernel::System::Log->new(
> ConfigObject => $ConfigObject,
> LogPrefix => "CreateTicket.pl",
> );
>
Where did you find this example? There is a bug in the documentation! .-/
The TimeObject needs also the LogObject as param like:
my $ConfigObject = Kernel::Config->new();
my $LogObject = Kernel::System::Log->new(
ConfigObject => $ConfigObject,
);
my $TimeObject = Kernel::System::Time->new(
LogObject => $LogObject,
ConfigObject => $ConfigObject,
);
Then it should work.
Greetings,
-Martin
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