Hello Charles, You should look on the Kernel/Modules/AgentTicketBulk.pm. But, depending on what kind of filter you want to apply, you could build ACL's to create your own workflow.
Greetings, Eduardo Raffoul 2007/12/14, Charles Kennedy <[EMAIL PROTECTED]>: > > Hi everyone, > > I need to filter the options of the combobox "Next ticket state" in > the Bulk-Action screen. > > The options will change depending on the actual state of the ticket > and the actual user agent. > > I read the documentation, but i didn't realize how I can do that. Can > someone give me a idea? > > Regards, > Charles K. Schulz > > > P.S.: The version that we're using is 2.1.5 > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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