Hi Freerk,
On Dec 18, 2007, at 23:55 , Freerk Kalsbeek wrote:
One of our customers has it's own first line helpdesk. For the
services we provide we need an interface to their system (peragrine)
for retrieving incidents and obviously closing them in their system
once we closed them in OTRS.
Has anyone already worked on such an interface or wants to work on
it with us?
I already have developed such kind of interfaces (for Remedy ARS but
not for Pergrine till now).
Anyway, maybe you can use an XML interface from Paragrine...
-Martin
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