Hi Developers,
Im coming there because Shawn Beasley said to me to ask there my question
which is :
I wanna try to modify the Agent Notification in order to have an sender per
Queue (because currently we have an sender for all Queue used by
notification) .
Which file or files should i take a look if i wanna try to modify it ?
Im joining history question from otrs-bounces list:
-----Message d'origine-----
Hi Julien,
> Hi Shawn,
>
> OK cool can you just say to me so which file or files should i take a look
if i wanna try to modify it ?
>
>
try on the developer list. I am not a programmer :) Good Luck!
Shawn
--
Shawn Beasley
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-----Message d'origine-----
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de
Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User questions and
discussions about OTRS.org'
Objet : RE: [otrs] Notification Question Importance : Haute
Yes but the problem is the following:
I'm notified when I have a new ticket in a queue but it's always using the
default address system. I would be notified by different address following
the Queue.
For example:
I have 3 queue:
File Hard::1
File Hard::2
File Hard::3
I would for each Ticket created in File Hard::1, each notification will be
send with the sender <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] I would for
each
Ticket created in File Hard::2, each notification will be send with the
sender <mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED] I would for each Ticket
created
in File Hard::3, each notification will be send with the sender
<mailto:[EMAIL PROTECTED]> [EMAIL PROTECTED]
What I can settings up it in Filter ? in Queue ?
Many thx for all help!
Regards,
Julian.
-----Message d'origine-----
De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de
Shawn Beasley
Envoyé : jeudi 6 mars 2008 12:32
À : User questions and discussions about OTRS.org
Objet : Re: [otrs] Notification Question
Hi Julien,
>
> Hi Guys,
>
>
>
> I would know if its possible to use different sender for notification
> for a new ticket by each Queue.
>
>
>
> For example:
>
>
>
> For an queue called prod I would use sender <mailto:[EMAIL PROTECTED]>
[EMAIL PROTECTED]
> < <mailto:[EMAIL PROTECTED]> mailto:[EMAIL PROTECTED]> for notification for a
> new
ticket.
>
>
>
> For an queue called prod2 I would use sender <mailto:[EMAIL PROTECTED]>
[EMAIL PROTECTED]
> < <mailto:[EMAIL PROTECTED]> mailto:[EMAIL PROTECTED]> for notification for a
new ticket.
>
>
>
Each queue can use an individual system address for identification purposes!
>
> Thx for all help!
>
>
>
> Regards,
>
> Julian.
>
Thx for your answer.
Best Regards,
Julien.
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