On 11 Apr 2008, at 23:38, Martin Edenhofer wrote:
For a ticket you need a Queue, Priority, State, Owner, Lock and
User (who is creating this ticket).
The first communication part (the first article) need to have
TicketID, ArticleType, SenderType, From, Subject, Body,
ContentType, HistoryType, HistoryComment and User (who is creating
this article).
OK, that's a good start, I can work from there.
I can also offer som help, so just say me or give me an example of
you client code and I can add the needed stuff.
I will probably ask for some help, once I have a basic package down,
to clean up my code and make it suitable for public consumption ;-)
Cheers .... Jonathan.
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