moin, i'm developing an otrs module that is triggered by TicketEventHandlerPost on Event TicketQueueUpdate and reacts on tickets being moved to a specific queue. now i'd need some way to give back an error message to the webuser if something goes wrong, Something like LayoutObject->Notify().
but unfortunatley, since my module ist called by
Kernel::Ticket::TicketEventHandlerPost and Ticket.pm is a core module, i
dont have a layout object and so cannot use Notify().
I already do some logging via Kernel::System::Log, but that just goes to the
system log and so i cannot use to to notify the web user.
is there any other way, a module triggered by a ticket event can give any
feedback to the web user?
i thought about adding an "error report article" to the ticket, but thats a
bit too permanent for just a small error message..
tty, axel
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