Hi Christian,
On Sep 1, 2008, at 15:42 , ch po wrote:
how can I add some features to the sources of the living version of
otrs?
In this particular case I have extended Kernel/System/Ticket.pm to
include a parameter OldState on the call to TicketEventHandlerPost
because I have seen no other easy way to handle different actions on
the same new state but different old states.
Also I have added a TicketFreeTime<X>OlderNow To TicketSearch so I
have not to first build the string-date for the actual time in
generic agent if I want to have FreeTime as timer.
Sounds interesting! ;)
a) TicketEventHandlerPost & additional option attributes
-=> Currently it's not done at all to give dedicated
params based on event to TicketEventHandlerPost() to
keep a clear (always the same) API.
So at the current state I would not say that it's
a good choose to do so.
b) TicketFreeTime<X>OlderNow sounds good, can you post
it on the list?
Greetings,
-Martin
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