So I've been wrestling with getting the change_time value to show up
instead of Age, and I finally got it... although I still need to figure
out how to sort by it.
Anyways, it formats the datetime information out like 0000-00-00
00:00:00 and what I would like is 00/00/0000 00:00:00.
If anyone could help me out with that (or the sorting) that would be great.
Below is how I got the change_time value to show up in place of the Age
value.
Locate:
Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl
Look for: (its near the top)
$Env{"Box0"}$Text{"Age"}: $Data{"Age"}$Env{"Box1"}
Replace with:
$Env{"Box0"}$Text{"LastUpdated"}: $Data{"LastUpdated"}$Env{"Box1"}
Locate:
Kernel\System\Ticket\Article.pm
Look for: (should be around the 1600s)
. ' st.escalation_solution_time, st.escalation_time '
Replace with:
. ' st.escalation_solution_time, st.escalation_time,
st.change_time '
Look for:
$Data{SLAID} = $Row[75];
$Ticket{SLAID} = $Row[75];
Replace with:
$Data{SLAID} = $Row[75];
$Ticket{SLAID} = $Row[75];
$Data{LastUpdated} = $Row[79];
$Ticket{LastUpdated} = $Data{LastUpdated};
--
Isaac Dawson
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