Hi All,
I am facing a serious issue on configuring OTRS with LDAP authentication.
I have installed OTRS in a Windows server and tried to configure Config.pm for
ldap authentication, with the following option
$Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self->{'AuthModule::LDAP::Host'} = 'xxx.xxx.xxx.com';
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=xxx,dc=xxx,dc=xxx,dc=com';
$Self->{'AuthModule::LDAP::UID'} = 'uid';
$Self->{'AuthModule::LDAP::SearchUserDN'} = 'ldap-userid';
$Self->{'AuthModule::LDAP::SearchUserPw'} = 'password';
under the following line
# insert your own config settings "here" #
# config settings taken from Kernel/Config/Defaults.pm #
But while log in OTRS am getting the following error in the log
[Wed Dec 10 16:01:18 2008][Notice][Kernel::System::Auth::LDAP::Auth] User:
User-name authentication failed, no LDAP entry
found!BaseDN='DC=xxx,DC=xxx,DC=xxx,DC=com', Filter='(uid=username)',
(REMOTE_ADDR: 127.0.0.1).
I am not that good in Perl. Can any one assist me how to troubleshoot this
issue and what is the exact coding should I place in config.pm file to get
authenticate with LDAP.
Thanks & Regards,
Senthil D
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