I need to send about 20 people the same email, and have OTRS open 20
tickets associated with the correct CustomerID as my database. I can pass
OTRS the CustomerID and email address as well as Name without issue.
I'm pretty certain that the Email-Ticket web interface will only send one
message to one customer, or one message to multiple BCC customers, but will
only open one ticket.
I read the API, and after more perusal, it looks like what I need is
Ticket::Article::ArticleSend(). I'll just whip up a perl script and test
away. So this email is now less of a question and more suggestion and
confirmation of what I think is correct.
I will admit that it would be useful to have some pointers in the Developer
docs for the API on what to use for the most basic of things, or even have
a few examples.
Suggestions:
1. In TicketCreate(), in the synopsis, maybe suggest "to send an email,
use Kernel::System::Ticket::Article::ArticleSend()" and link it to
that page. Suggest some other common tasks in OTRS that can be
accessed easily via the API.
2. In Kernel::System::Email, in the synopsis, suggest what that API
call is used for, and "If you want to send an email (also called an
Article in OTRS) to be included in a new or existing Ticket, see
ArticleSend()." That's the second place I looked to do this.
I'm going to create a little command-line script that will take you through
the steps of creating an email that will be send to multiple customers.
I'll post it here.
Beckman
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Peter Beckman Internet Guy
[email protected] http://www.angryox.com/
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