Hi Maric,
On Feb 26, 2009, at 08:53 , [email protected] wrote:
we would like to have a customer assigned to a ticket at all time.
I asked the German mailing list, but i seem to be unklucky:
http://lists.otrs.org/pipermail/otrs-de/2009-February/010884.html
Now i started to patch OTRS to include the Fields. I simply added
the Fields to the form. Now i simply need to know how to save the
CustomerID field.
E.g. when submitting AgentTicketCompose, where do i have to look in
the code to add/update the CustomerID Field in the ticket?
For Ticket creation you neet to look into Kernel/Output/HTML/Standard/
AgentTicketPhone.dtl
-=> Just see for the "Subject" field, you can do this 1:1 for the
CustomerID field.
-Martin
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