I suppose you can change this by modiifying database fields and Config.pm file.....
On Tue, Mar 17, 2009 at 5:30 PM, <[email protected]> wrote: > Send dev mailing list submissions to > [email protected] > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/dev > or, via email, send a message with subject or body 'help' to > [email protected] > > You can reach the person managing the list at > [email protected] > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of dev digest..." > > > Today's Topics: > > 1. Hwo to make customer user email address optional when create > ticket (Samphan Raruenrom) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 16 Mar 2009 20:34:34 +0700 > From: Samphan Raruenrom <[email protected]> > Subject: [dev] Hwo to make customer user email address optional when > create ticket > To: [email protected] > Cc: [email protected] > Message-ID: > <[email protected]> > Content-Type: text/plain; charset=ISO-8859-1 > > I use OTRS to track phone support tickets w/o the need to send > notification to customer. > So I don't need the email address of the customers. However, OTRS require > unique email address per each customer user when a customer user is added. > > How do I change this behavior? A config file or perl source, may be? > Any hint for me to get started would be very grateful. > > Thanks, > samphan. > > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > > End of dev Digest, Vol 68, Issue 6 > ********************************** > -- Regards Santosh S
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