Hi Martin, thank you very much for your praise :-). During our test we have found out that you must add a new mail template for "Agent::SendAnswer" to get notifications for mails which are send to external mail adresses via the "empty answer" function.
Our first mail did not contain this information.
In our local test-environment we used the following Postgres-SQL
statement to add the new mail-template.
INSERT INTO
notifications(notification_type,
text,
notification_language,
notification_charset,
subject,
create_time,
create_by,
change_time, change_by)
VALUES(
'Agent::SendAnswer',
'NOTIFICATION_TEXT',
'en', #and 'de' and other languages
'iso-8859-15',
'NOTIFICATION_SUBJECT',
current_timestamp,
1,
current_timestamp,
1);
Before executing this SQL-statement you should replace "NOTIFICATION_TEXT"
and "NOTIFICATION_SUBJECT" with their respective values.
You might also want to set other values for "create_by" and "change_by".
Greetings,
Andre´ Fenske
Am Freitag 27 Februar 2009 16:10:39 schrieb Martin Edenhofer:
> Hi Janek,
>
> a really good patch! :)
>
> I like it very much. :)
>
> I added it to OTRS 2.4 but only with changed preferences setting. So
> the agent can select "Notify about watched Tickets", to get
> notifications like a owner or responsible to keep the possible
> settings simple as possible.
>
> Many thanks Janek!
>
> Greetings,
>
> -Martin
>
> On Feb 2, 2009, at 15:31 , Janek Walkenhorst wrote:
> > Hello!
> >
> > To allow users (or groups of users by using a shared email address)
> > to receive
> > notifications about actions on all tickets in a set of queues we
> > have created
> > the following patch:
> >
> > "subscriber_notification.patch"
> >
> > It adds four new user-settings:
> > * Answer notification
> > * Note notification
> > * Phone call notification
> > * Owner changed notification
> >
> > These settings enable the user to receive a notification when the
> > corresponding event arises on a ticket in one of the users watched
> > queues.
> > (As determined by the setting "my queues")
> >
> > The patch was created for OTRS version 2.3.2, but it applies cleanly
> > to OTRS
> > versions 2.3.2, 2.3.3, and 2.3.4.
> >
> > Best regards
> > Janek Walkenhorst
> > --
> > Janek Walkenhorst
> > Software Engineering Apprentice
> >
> > Univention GmbH
> > Linux for your business
> > Mary-Somerville-Str.1
> > 28359 Bremen
> > Tel. : +49 421 22232-0
> > Fax : +49 421 22232-99
> >
> > [email protected]
> > http://www.univention.de
> >
> > Geschäftsführer: Peter H. Ganten
> > HRB 20755 Amtsgericht Bremen
> > Steuer-Nr.: 71-597-02876
> > <
> > subscriber_notification
> > .patch>_______________________________________________
> > OTRS mailing list: dev - Webpage: http://otrs.org/
> > Archive: http://lists.otrs.org/pipermail/dev
> > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
>
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--
Andre Fenske
Software Engineering Apprentice
Univention GmbH
Linux for your business
Mary-Somerville-Str.1
28359 Bremen
Tel. : +49 421 22232-0
Fax : +49 421 22232-99
<[email protected]>
http://www.univention.de
Geschäftsführer: Peter H. Ganten
HRB 20755 Amtsgericht Bremen
Steuer-Nr.: 71-597-02876
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