Hi Ronaldo,
On Apr 8, 2009, at 01:05 , Ronaldo Richieri wrote:
Guys, is there a way to connect SLA or Services to the Queues and
not to Customer?
For Example, we have 2 queues: Software and Hardware
And we like to display software services for those who only see
software queue and hardware services for those who only see hardware
queue.
There are several ways to do so. The easiest one would be:
a) Add all customers to all services.
b) Create ACLs to restrict services to queues
For more info about ACL see
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68
Ronaldo Richieri
-Martin
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