Hi Raoul,
On Apr 8, 2009, at 18:20 , Le machito wrote:
Our OTRS is accessed only by agents, the customers send emails and
the call center distribute this request to the different queues. I
am looking to add a Customer Notification (By email) to say:
1) Your new request have the ticket number xxx, etc etc
2) Your ticket xxx is closed. Thanks etc etc
I don't want to use the option "change status" because I am
interested only in this 2 solutions. (New Ticket-Closed Ticket)
Do you know where can I configure it?
1) Is a config option (and not really a developer-list related
issue ;) ).
-=> Admin-Area
-=> Auto Response <-> Queues
-=> Just define auto responses like "auto reply" for you your
queues for new created tickets.
2) There is currently no config option to do so.
-=> Yo could develop an ticket event modul which can cover this
requirement
(sending an email after StateSet event with state
"closed ...").
-=> For more info see
http://doc.otrs.org/developer/2.3/en/html/x543.html#ticket-module-event
Raoul
-Martin
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