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Hi Carlos,
> Does anyone knows Is there any way to access the config upload functions
> via code in a Package installation? For example to write the config
> file, please it some ware in the filesystem and upload it to the main
> configuration, or to upload the config options itself via code in a package
Do you want to change existing values or simply add new configuration
values?
However, for new configuration values you should use xml-files as
<OTRS_HOME>/Kernel/Config/Ticket.xml (which contains a lot of config
values).
For updated or changed values which are already defined you can use a
similar approach - as long as your XML-file gets read later than the
original. For instance you can write a ZZZZMyDefaultTicket.xml which
overwrite original OTRS default config with your default ticke config.
Another approach, which is more understandable, is to use a
Kernel::System::Config object to set your config values. Just insert the
corresponding code in the CodeInstall section of your sopm. The original
default values are not affected then.
A simple sample, which adds a new queue-layout to the
'PreferencesGroups###QueueView' SysConfig queue:
#--------------------------------------------------------------------
$Self->{ConfigQueueView} = Kernel::System::Config->new(%{$Self});
$Self->{ConfigQueueView}->ConfigItemUpdate(
Valid => 1,
Key => 'PreferencesGroups###QueueView',
Value => {
'Prio' => '3000',
'Label' => 'QueueView',
'DataSelected' => 'AgentTicketQueueTicketView',
'PrefKey' => 'UserQueueView',
'Module' => 'Kernel::Output::HTML::PreferencesGeneric',
'Desc' => 'Select your frontend QueueView.',
'Data' => {
'AgentTicketQueueTicketViewLite' => 'Lite',
'AgentTicketQueueTicketViewFoldable' => 'Foldable',
'AgentTicketQueueTicketView' => 'Standard'
},
'Colum' => 'Frontend',
'Activ' => '1'
}
);
#--------------------------------------------------------------------
See also http://dev.otrs.org/2.3/Kernel/System/Config.html for more
information.
regards, Torsten Thau
- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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