HI,
I added two fields namely "Location" and "issue" in the "compose mail"
of customer interaction page through
Core::TicketFreeText<http://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::TicketFreeText&SysConfigGroup=Ticket>
abd also configured "Frontend::Customer::Ticket::ViewNew" . Now when ever im
newly composing an email from customer end , I could see location and issue
with the values I mentioned in
Core::TicketFreeText<http://localhost/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::TicketFreeText&SysConfigGroup=Ticket>
.
But CustomerTicketMessage.dtl code is not getting updated whatever I modified
in through GUI.
Is this the functionality of OTRS? How can I rearrange the order of these
fields of compose mail page?
Regards,
A.S.kandeepa krishnan
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