See the attached about your Queue name in the dashboard... also, about your changes being reverted. Empty our your cache dir. Usually under var/tmp. There's also a script to empty your cache as well. You might also want to restart apache just for good measure. Goodluck!
AgentDashboardTicketGeneric.dtl: <!-- dtl:block:ContentLargeTicketGenericRow --> <dtl if ($Env{"Color"} eq "") { $Env{"Color"} = "searchactive"; }> <tr class="$Env{"Color"}" onmouseover="this.className='searchhighlight';" onmouseout="this.className='$Env{"Color"}';"> <td width="1%"> <table border="0" width="100%" height="100%" cellspacing="0" cellpadding="0"> <tr> <td class="PriorityID-$Data{"PriorityID"}" title="$Text{"Priority"}: $Text{"$Data{"Priority"}"}" width="1%"> </td> </tr> </table> </td> <td width="50%"> <a href="$Env{"Baselink"}Action=AgentTicketZoom&TicketID=$Data{"TicketID"}& ArticleID=$Data{"ArticleID"}&QueueID=$Data{"QueueID"}" onmouseover="window.status='$JSText{"Zoom"}'; return true;" onmouseout="window.status='';"> <div title="$QData{"Title"}">$QData{"Title","70"}</div> </a> </td> <td>$QData{"Time"}</td> <td width="20%"> <a href="$Env{"Baselink"}Action=AgentTicketQueue&QueueID=$QData{"QueueID"}" onmouseover="window.status='$JSText{"Queue"}'; return true;" onmouseout="window.status='';"> <div title="$QData{"Queue"}">$QData{"Queue"}</div> </a> </td> <td width="10%"> <a href="$Env{"Baselink"}Action=AgentTicketCustomer&TicketID=$QData{"Ticket ID"}" onmouseover="window.status='$JSText{"Customer history"}'; return true;" onmouseout="window.status='';"> <div title="$QData{"CustomerUserID"}">$QData{"CustomerID","15"}</div> </a> </td> </tr> <dtl if ($Env{"Color"} eq "searchpassive") { $Env{"Color"} = ""; }> <dtl if ($Env{"Color"} eq "searchactive") { $Env{"Color"} = "searchpassive"; }> <!-- dtl:block:ContentLargeTicketGenericRow --> Daniel From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Dorp, Danny van Sent: Wednesday, November 11, 2009 10:04 AM To: dev@otrs.org Subject: [dev] new here - two questions Dear OTRS dev members. I am new here and not yet sure what to expect of it. My company is using OTRS for almost 3 years now and we think it is great. I am the main application manager and I tried to make some modifications to the webpage that displays the dashboard but all modifications I made were, after a few minutes, overwriten with the defaults again. What makes this happen? My modification, or at least attempt, was to show queue names in the escalated ticket section so people could see which ticket belonged to what queue that was escalated. We have agents that are in the same group but not responsible for the same queues in that group so it would be nice if they could see, in the dashboard, that they have escalated tickets without the need of going through their queues. We are working for 1800+ users with 5 corporate support agents so everything that helps in speeding up the process in handling escalated tickets is welcome J Is this a feature that might be implemented in new versions by the way? That would be great. And is anyone familiar with the fact that when you give somebody read only rights and rights to create tickets but no full access rights they can create tickets but after that do not see it in the queue? Actually, they don't see anything in OTRS, not even the queues.? This could also be a support question of course but I expect it to also being a dev question. If I am wrong please let me know. Thanks. Met vriendelijke groet / Best regards, Danny van Dorp Webmaster and ICT Officer Applications SNV Netherlands Development Organisation Dr. Kuyperstraat 5 2514 BA The Hague Tel: +31 (0)70 344 02 57 Fax: +31 (0)70 385 55 31 Email ICT: icthelpd...@snvworld.org <mailto:icthelpd...@snvworld.org> Email personal and MSN: dvand...@snvworld.org <mailto:dvand...@snvworld.org> DISCLAIMER This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of SNV. SNV accepts no liability for any damage caused by any virus transmitted by this email. ********************************************************************** This email and any files transmitted with it are confidential and intended for use only by the individual or entity named above. If you are not the intended recipient or the employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, dissemination, distribution, copying of this communication, or unauthorized use is strictly prohibited. Please notify us immediately by reply email and then delete this message from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Randolph County Government. This email and any file attachments have been scanned for potential viruses; however, the recipient should check this email for the presence of viruses and/or malicious code. Randolph County accepts no liability for any damage transmitted via this email.
AgentDashboardTicketGeneric.dtl
Description: AgentDashboardTicketGeneric.dtl
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