Hi Valerio,
Welcome to the community!
Apparently there is some issue with the helloworld module mentioned in the
documentation, the very same issue was reported here on the dev list a while
ago.
If you would like to see an example of how a module should work, you can check
out any of the other modules on http://source.otrs.org
For your daily use it is fine if you just put the files in the otrs dirs, for
development it's much easier and cleaner to put them in a separate dir and
symlink them with the module-tools script.
Good luck with development, if you have questions, just ask, and if you've
developed something cool it would be nice if you'd share.
Michiel
"valerio cacciatore" <[email protected]> wrote:
>Hello Community,
>I'm new with OTRS but I find it great.
>I was trying to setup my first module but I have some problems.
>
>It is not clear to me if I have to create new directories for the developed
>modules or I can use the dir already present.
>Can someone give me a first help?
>Moreover I tried to create the files in already existing directories and I
>was successfully to have the new module in my control board but I have this
>error code:
>Software error:
>
>Can't call method "FatalError" on an undefined value at
>../..//Kernel/Modules/AgentHelloWorld.pm line 29.
>
> For help, please send mail to the webmaster (webmas...@localhost), giving
>this error message and the time and date of the error.
>
>
>Thanks for support,
>
>Valerio
>---------------------------------------------------------------------
>OTRS mailing list: dev - Webpage: http://otrs.org/
>Archive: http://lists.otrs.org/pipermail/dev
>To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
>
>NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>http://www.otrs.com/en/support/enterprise-subscription/
--
Sent from my Android phone with K-9. Please excuse my brevity.
---------------------------------------------------------------------
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
