Hi, Could you simply use freetext field to achieve what you want?
1) add freetext (like ticket covered by warranty) 2) to do "select a ticket (among his tickets), then adding a couple of field (e.g. ticket cost and ticket covered by warranty) and save the ticket. " the agent could simply select ticket, click on "free field", and save the changes? PS: "message saying the module was not registered in Config.pm." ==> I think you need to add info in the system config to register module Bastien -----Message d'origine----- De : [email protected] [mailto:[email protected]] De la part de valerio cacciatore Envoyé : mardi 2 février 2010 22:21 À : [email protected] Objet : [dev] How to use BuildSelection and giving data to backend Dear All, this is the second time I'm writing you and I have to thanks you for the answers you gave me with my first question. Now I have the following problem. I would create a module in which an agent can select a ticket (among his tickets), then adding a couple of field (e.g. ticket cost and ticket covered by warranty) and save the ticket. But... let's start from the easy things: I'm looking for a simple way to make a choice in the frontend (using a multi-choice menu), giving this info to the backend and performing some actions/query on DB. I was trying to use the BuildSelection function in the AgentModule.pm but I was not successful. Can someone explain me how to use this function? Is there an easy example ready? My first approach has been to use a button in the frontend and try to call another AgentXXX.pm module to introduce more info in the frontend, but I received a message saying the module was not registered in Config.pm. I'm so confused ... :-S Thanks for help! Valerio ------- Ce message et toutes les pièces jointes sont établis à l'intention exclusive de ses destinataires et sont confidentiels. L'intégrité de ce message n'étant pas assurée sur Internet, la SNCF ne peut être tenue responsable des altérations qui pourraient se produire sur son contenu. Toute publication, utilisation, reproduction, ou diffusion, même partielle, non autorisée préalablement par la SNCF, est strictement interdite. Si vous n'êtes pas le destinataire de ce message, merci d'en avertir immédiatement l'expéditeur et de le détruire. ------- This message and any attachments are intended solely for the addressees and are confidential. SNCF may not be held responsible for their contents whose accuracy and completeness cannot be guaranteed over the Internet. Unauthorized use, disclosure, distribution, copying, or any part thereof is strictly prohibited. If you are not the intended recipient of this message, please notify the sender immediately and delete it. --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
