Hi everybody,
I just update an OTRS system from 2.0.4 to current 2.4.7.
My customer liked the red "New message!" text in the closed ticket view.
It seems to be gone in 2.4.7 - somehting to do with the new
Small/Medium/Preview-Views?
In 2.0.4 it was set in Kernel/Modules/AgentTicketMailbox.pm.
In 2.4.7 AgentTicketMailbox.pm just redirects to
AgentTicketLockedView.pm.
I can't find anything like the old message in current
AgentTicketLockedView.pm.
Only thing I found is:
for my $TicketID (@ViewableTickets) {
next if !$LockedData{NewTicketIDs}->{$TicketID};
my $Message = '';
$Message = 'New message!';
push @ViewableTicketsTmp, $TicketID;
}
Where $Message is set to 'New message!', but $message is never used
(it's local to the shown block).
Is this "New-message!"-feature gone in the current version?
Or can somebody point me in the right direction?
Thank's in advance,
Gerhard
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