Hello everybody,
I'm setting up an OTRS environment that will largely depend on email
notifications.
NotificationEvent interface and implementation are both very rich but
one thing I find lacking -- our agents usually do not need to be
notified of auto-response messages...
Interface allows filtering on mostly every article field except
SenderType...
So, I've added a line of code (in the line #116 of program module
K/S/Ticket/Event/NotificationEvent.pm in version $Id:
NotificationEvent.pm,v 1.9 2009/08/18 21:32:15 martin Exp $)
# by ddzeko: no notifications for system originated msgs
(2 == $Article{SenderTypeID}) and next NOTIFICATION;
I guess better way would be to add the option to filter setup page in
NotificationEvent admin interface, but this simple trick did the job for me.
Is there a better way to accomplish this? Hard-coding that SenderTypeID
= 2 is what bothers me.
Kind regards,
d.
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