I see. I'm working on adding the functionality to the AgentTicketZoom to see FreeText fields (pulldown menus) in order to be able to change them within that view. I suppose this isn't their intended use, however, has anyone attempted this before? As I'm using FreeText fields for categorization I think it would be more effective to be able to do this in AgentTicketZoom.
On Thu, Jul 1, 2010 at 3:57 AM, Martin Edenhofer <[email protected]> wrote: > Hi Lukasz, > > I think you misunderstood one thing different. In AgentTicketZoom you only > "see" ticket free text fields if they are filled. > > With other word's you need to use a "ticket action" to change ticket > attributes (to change ticket free text fields, you need to enable this via > SysConfig for each screen separately). In AgentTicketZoom you only can view > them. > > Anything more? :) > > -Martin > > On 28.06.2010, at 20:36, Lukasz Hadyna wrote: > > > I’m having some problems with displaying the FreeText fields within > TicketZoom. > > I’ve enabled them using Sysconfig in Ticket -> Core::TicketFreeText by > checking the appropriate boxes (enabled TicketFreeKey1, TicketFreeText1, > TicketFreeText1::DefaultSelection) and then edited AgentTicketZoom.dtl > removing the # which comments out lines 397 to 409 > (<dtl:block:TicketFreeText1>). > > Is there any further steps that are required to show the TicketFreeText > dropdown menu on the TicketZoom View? I’ve noticed that some view’s require > ACL to be set up in order to activate the TicketFreeText within them for > example Ticket::Frontend::AgentTicketOwner###TicketFreeText. Is there > something similar for Frontend::Agent::Ticket::ViewZoom ? > > I’m aware of ViewFreeText, however I really wanted to be able to see > FreeText from within the TicketZoom View. > > Thanks a lot, > > Lukasz > > > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
