Hi Marko, Attachments actually are not attached to a ticket itself, but rather to articles. This means that if you add an article - a note, an email or a phone conversation - to a ticket, this will also give you the opportunity to add attachments.
Hope this helps, -- ((enjoy)) Michiel Beijen Senior Consultant Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com GET OTRS::ITSM 2.0 NOW - including the brand new change management module! It's the only ITIL® V3 compatible open-source IT Service Management solution certified by PinkVERIFY worldwide! - http://bit.ly/dv4CJF On do, 2010-06-24 at 12:05 +0200, marko.bert...@alice.it wrote: > Hi i'm a new OTRS user. > > I see that the possibility to attach files there is only in the > "creation ticket phase". > > I want to add files also in the "managing ticket phase", when the user > agent takes management the ticket. > > The form to manage the ticket doesn't contains the field to add files! > > Is this possible? > Please help me. > > > > --------------------------------------------------------------------- > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
