Hi Thomas, On 19.08.2010, at 12:58, Thomas Kaltenbrunner wrote: >> The major change is the completely new interface (moved from html with table >> layout to clean markup and css). >> >> Regarding Perl-API, some small changes, but almost compatible to OTRS 2.x >> >> PS: Can you point me out what you want to create/change? So I can write you >> what steps you need to go. >> > I want implement a function to send a summary of the ticket to an email > receiver. > At the moment I am in a very early stage and try to get into the architecture > of the system and find a starting point. > I think I will first have a deeper look into the docs and then start with the > package example.
One more question. Who should trigger the sending of this ticket summary? An agent via the web interface or because a ticket is escalated? > Thomas -Martin >>>> This should definitely be implemented as a package, without changing any >>>> of the core OTRS files. >>>> >>>> >>> OK. >>> >>> Thanks >>> >>> Gruß >>> Thomas >> Blog: http://edenhofer.de/ --------------------------------------------------------------------- OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
