I posted this to an internal mailing list as well, and now the message on dev@ has a strange reply-to... please give your feedback by directing your replies to dev@otrs.org instead, or reply to THIS message. -- Mike
On Thu, Feb 3, 2011 at 12:20 PM, Michiel Beijen <michiel.bei...@otrs.com>wrote: > Since we have a new dev branch, I'd like to start this discussion. > As you might know, free text fields in OTRS can't be translated currently. > This is true for the labels and for the values. > In some scenarios, for instance if you have a yes/no dropdown field, you > would obviously want to translate the contents of the field. In other > scenarios, for instance if you have an external ticket number reference, you > don't want to translate the field. > There can also be scenarios where you have a dropdown field, but don't want > to be able to translate the contents, for instance if you have a department > or a company name in there. > > Then you also have the option where you have a selection field for the > freetext KEY itself; I aways find this very confusing looking; and there's > also the possibility that the user can enter the key; which I find even more > confusing. See below for a screenshot of a required free text field with > free user input, and a selection key field. > > > > Apart from all of the strange fields; I'd like to propose the following: > * Free TIME field keys should always be translated. (or is there a use case > for NOT doing this? > * Free TEXT keys and values should all have sysconfig switches for > translation, default to 'Yes', to specify wether or not the key and value > should be translated. > > If we implement it like this (in OTRS 3.1) would this actually break any > setups? Did I miss any possible scenarios? > > Regards, > > Mike > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
<<FreeTextMadness.png>>
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