Hi Hugh, Well obviously the iPhone app uses JSON to create tickets. Also, I've just worked on a project where we used a similar handle but then for the customer interface.
The thing that would be easiest to fix is that you don't have a history type defined for 'WebRequestAgent'. Do you have some extra notification firing when creating a ticket? Creating a ticket and it's first article are two different actions, but are both atomic; i.e. you can't do them both in one go, they ARE two different actions. This should not cause issues. -- Mike On Mon, 2011-07-18 at 17:58 -0400, Hugh Kelley wrote: > Is anyone using JSON to create tickets? > > > > We have some integration code using that handler and I'm seeing the > following errors in the log after each new ticket. > > > [Mon Jul 4 15:16:48 > 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket > [201107041031615/john.doe ] created > (TicketID=12324,Queue=Raw,Priority=3 normal,State=new) > [Mon Jul 4 15:16:48 > 2011][Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][1168] > No article found for TicketID 12324! > [Mon Jul 4 15:16:48 > 2011][Error][Kernel::System::Ticket::Article::ArticleLastCustomerArticle][1168] > No article found for TicketID 12324! > [Mon Jul 4 15:16:48 > 2011][Error][Kernel::System::User::GetUserData][150] Need User or > UserID! > [Mon Jul 4 15:16:48 > 2011][Error][Kernel::System::User::GetUserData][150] Need User or > UserID! > [Mon Jul 4 15:16:48 > 2011][Error][Kernel::System::Ticket::Article::ArticleGet][1646] No > such article for TicketID (12324)! > [Mon Jul 4 15:16:48 > 2011][Error][Kernel::System::Queue::GetSystemAddress][165] > [Microsoft][SQL Server Native Client 10.0]Invalid character value for > cast specification (SQL-22018), SQL: 'SELECT sa.value0, sa.value1 FROM > system_address sa, queue sq WHERE sq.id = ? AND sa.id = > sq.system_address_id' > . . . > [Mon Jul 4 15:16:49 > 2011][Error][Kernel::System::Ticket::HistoryTypeLookup][6695] No > TypeID for WebRequestAgent found! > [Mon Jul 4 15:16:49 > 2011][Error][Kernel::System::Ticket::HistoryAdd][6740] Need > HistoryTypeID! > > > This came to light because tickets are not generating "raw queue" > notifications (emails) to agents. The article view shows one, but it > is devoid of article text. > > > My hunch (from reading the log above), is that the new ticket > notification logic is firing before the first article can be created. > > > Has anyone else seen this? > > > Hugh > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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