Hi Wagner,
On Wed, 30 Nov 2011 20:20:33 -0200, Wagner wrote:
I would like some directions on how to develop a event action when a
ticket is linked to a CI
could someone give me some tips, where to start or any help?
Hi, you should register an event module that listens on the LinkAdd
event. An example is this registration in the ITSMConfigItem module
(although it listens to much more events):
<ConfigItem Name="ITSMConfigItem::EventModulePost###100-History"
Required="0" Valid="1">
<Description Translatable="1">Config item event module that
enables logging to history in the agent interface.</Description>
<Group>ITSM Configuration Management</Group>
<SubGroup>Core::ITSMConfigItem</SubGroup>
<Setting>
<Hash>
<Item
Key="Module">Kernel::System::ITSMConfigItem::Event::DoHistory</Item>
<Item
Key="Event">(ConfigItemCreate|VersionCreate|DeploymentStateUpdate|IncidentStateUpdate|ConfigItemDelete|LinkAdd|LinkDelete|DefinitionUpdate|NameUpdate|ValueUpdate|DefinitionCreate|VersionDelete)</Item>
<Item Key="Transaction">0</Item>
</Hash>
</Setting>
</ConfigItem>
Now on LinkAdd the Kernel::System::ITSMConfigItem::Event::DoHistory is
executed, you can create your own module and execute business logic that
way.
--
Mike
_______________________________________________
OTRS mailing list: dev - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/dev
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
