Hi,
I am new in OTRS and want to upgrade 2.2 to 3.0. but i am confused
what i take first step to ahead. I read only developer guide of OTRS. I
know this is step by step up gradation like 2.2 to 2.3 and then 2.4 then
3.0. but suggest me in detail what step i follow. and if i customize
(Add new column and remove some colum or concate some column) in the
reports of OTRS then what files are changed and what should i take first
step. kindly guide me about it. I really thankful to you.... !!!
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*Best Regards*
*Ali Umair | Software Engineer *
*i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN
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