Hi all the community and thanks for your help, I'm breaking my head trying to show some freetextfields in the customer zoom view to answer to agents.
I've read in forums that it's not possible to add fields to input new data, but just to read data. Is that true? Is there any way to put new fields in the customer zoom view and add this new data within the old ticket data? If it's not possible, either with development, which is the reason for that? Thank you very much, it is very important for me to achieve that. Kind Regards, -- Rafa Quiñonero Figuerola Tlf: 01577-6805709 [email protected]
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