> Hi, > How to hide the items *FAQ* and *FAQ Search* in customer panel menu ?
I think you should disable the modules in FAQ -> Frontend::Customer::ModuleRegistration > Tanks > Rocco Kind regards, Juan Clavero -----Mensaje original----- De: [email protected] [mailto:[email protected]] En nombre de [email protected] Enviado el: martes, 21 de agosto de 2012 11:08 Para: [email protected] Asunto: dev Digest, Vol 17, Issue 6 Send dev mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/dev or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of dev digest..." Today's Topics: 1. Deduping Functionality in OTRS (Sharan Kumar) 2. Re: Deduping Functionality in OTRS (Rafa Qui?onero Figuerola) 3. Re: Deduping Functionality in OTRS (David Boyes) 4. Re: Deduping Functionality in OTRS (Rafa Qui?onero Figuerola) 5. FAQ - Customer Panel (Rocco Tocci) 6. Re: FAQ - Customer Panel (Rafa Qui?onero Figuerola) ---------------------------------------------------------------------- Message: 1 Date: Mon, 20 Aug 2012 18:07:48 +0530 From: Sharan Kumar <[email protected]> Subject: [dev] Deduping Functionality in OTRS To: [email protected] Message-ID: <CANdFpD=xax1n-cpmcorbjxjn1nd5ohav5chn-tqnpmw1kof...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Hi All, We use OTRS and nagios combination in our company. Nagios creates tickets whenever there is an alert. If the issue persists for a longer time, Nagios does a couple of checks after a specific period of time and it creates another ticket. My concern here is, a lot of duplicate tickets(similiar) tickets are getting created and this is happening for multiple issues resulting in huge volume of tickets, further increasing the operational load of closing them manually. I would like to know if there is a way to dedupe/update the first ticket itself after doing a recheck (or) is there a way to check if a ticket already exists, if yes udate the same else create a new ticket. Thanking you in Advance. Sharan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/dev/attachments/20120820/be039b50/attachment-0001.html> ------------------------------ Message: 2 Date: Mon, 20 Aug 2012 16:24:53 +0200 From: Rafa Qui?onero Figuerola <[email protected]> Subject: Re: [dev] Deduping Functionality in OTRS To: Development community of OTRS <[email protected]> Message-ID: <CAPQQE+10ZiBQecrAmAkYsx3F6Co7z=QeTTVw0uWCv=uBdT=o...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Take a look at this thread: https://otrsteam.ideascale.com/a/dtd/Prevent-multiple-tickets-being-created-for-same-email-thread/109604-10369 2012/8/20 Sharan Kumar <[email protected]> > Hi All, > > We use OTRS and nagios combination in our company. Nagios creates > tickets whenever there is an alert. If the issue persists for a longer > time, Nagios does a couple of checks after a specific period of time > and it creates another ticket. My concern here is, a lot of duplicate > tickets(similiar) tickets are getting created and this is happening > for multiple issues resulting in huge volume of tickets, further > increasing the operational load of closing them manually. I would like > to know if there is a way to dedupe/update the first ticket itself > after doing a recheck (or) is there a way to check if a ticket already > exists, if yes udate the same else create a new ticket. > > Thanking you in Advance. > > Sharan > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Qui?onero Figuerola Tlf: 01577-6805709 [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/dev/attachments/20120820/b23e4009/attachment-0001.html> ------------------------------ Message: 3 Date: Mon, 20 Aug 2012 10:25:39 -0500 From: David Boyes <[email protected]> Subject: Re: [dev] Deduping Functionality in OTRS To: Development community of OTRS <[email protected]> Message-ID: <03ff351977a6114a9e3bc166d58e936d03a7fd2...@dfw1mbx18.mex07a.mlsrvr.com> Content-Type: text/plain; charset="us-ascii" Are you using the System Monitoring plugin? It does some amount of sanity checking about existing tickets. We use OTRS and nagios combination in our company. Nagios creates tickets whenever there is an alert. If the issue persists for a longer time, Nagios does a couple of checks after a specific period of time and it creates another ticket. My concern here is, a lot of duplicate tickets(similiar) tickets are getting created and this is happening for multiple issues resulting in huge volume of tickets, further increasing the operational load of closing them manually. I would like to know if there is a way to dedupe/update the first ticket itself after doing a recheck (or) is there a way to check if a ticket already exists, if yes udate the same else create a new ticket. Thanking you in Advance. Sharan -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/dev/attachments/20120820/d35cba66/attachment-0001.html> ------------------------------ Message: 4 Date: Mon, 20 Aug 2012 17:37:10 +0200 From: Rafa Qui?onero Figuerola <[email protected]> Subject: Re: [dev] Deduping Functionality in OTRS To: Development community of OTRS <[email protected]> Message-ID: <CAPQQE+0jr_pTMbX+=BczzTfpuTj8M=gxusfvl27yhocvlbs...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" David Boyes is right. System Monitoring is the solution to use OTRS and Nagios together. You can find by searching it in the Package Manager. There's a pdf in the internet about how to configure it. 2012/8/20 David Boyes <[email protected]> > Are you using the System Monitoring plugin? It does some amount of > sanity checking about existing tickets. **** > > ** ** > > ** ** > > We use OTRS and nagios combination in our company. Nagios creates > tickets whenever there is an alert. If the issue persists for a longer > time, Nagios does a couple of checks after a specific period of time > and it creates another ticket. My concern here is, a lot of duplicate > tickets(similiar) tickets are getting created and this is happening > for multiple issues resulting in huge volume of tickets, further > increasing the operational load of closing them manually. I would like > to know if there is a way to dedupe/update the first ticket itself > after doing a recheck (or) is there a way to check if a ticket already > exists, if yes udate the same else create a new ticket.**** > > ** ** > > Thanking you in Advance.**** > > ** ** > > Sharan**** > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Qui?onero Figuerola Tlf: 01577-6805709 [email protected] -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/dev/attachments/20120820/af68cb0c/attachment-0001.html> ------------------------------ Message: 5 Date: Tue, 21 Aug 2012 10:37:31 +0200 From: Rocco Tocci <[email protected]> Subject: [dev] FAQ - Customer Panel To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-15"; Format="flowed" Hi, How to hide the items *FAQ* and *FAQ Search* in customer panel menu ? Tanks Rocco -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/dev/attachments/20120821/513d13c6/attachment-0001.html> ------------------------------ Message: 6 Date: Tue, 21 Aug 2012 11:05:57 +0200 From: Rafa Qui?onero Figuerola <[email protected]> Subject: Re: [dev] FAQ - Customer Panel To: Development community of OTRS <[email protected]> Message-ID: <CAPQQE+3nW1Y74Mgi_7UBm3=b6q7j-c7m-mmqd2p3icae6gq...@mail.gmail.com> Content-Type: text/plain; charset="iso-8859-1" Do you have KIX4OTRS plugin installed? 2012/8/21 Rocco Tocci <[email protected]> > > Hi, > How to hide the items *FAQ* and *FAQ Search* in customer panel menu ? > > Tanks > Rocco > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Qui?onero Figuerola Tlf: 01577-6805709 [email protected] -------------- next part -------------- An HTML attachment was scrubbed... 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